Service Terms and Conditions

Terms and Conditions

Ceres Zipline Adventures is a business in the extreme adventure activity industry

Indemnity

All guests are obliged to sign an indemnity form that indemnifies the property owners and the activity operator of all and any injuries and or death.

Return and Refunds policy

The provision of goods and services by Ceres Zipline Adventures is subject to availability. In cases of unavailability, Ceres Zipline Adventures go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.

Cancellation policy
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund

Customer privacy policy

Ceres Zipline Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Ceres Zipline Adventures bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Ceres Zipline Adventures via PayGenius (Pty) Ltd who are the approved payment gateway. PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to https://info.paygenius.co.za/ to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Ceres Zipline Adventures separately from card details which are entered by the client on PayGenius secure site. For more detail on PayGenius refer to https://info.paygenius.co.za/

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Arrangements

When: This service is available all year round. We are open every day, including Public Holidays. South African school holidays and public holidays are considered high season.
Where: Our Ceres office in Voortrekker Street.
Weather: This service is not weather dependent. "We go, rain or snow!"
What to Wear: NO dresses or skirts. Long or short pants. Comfortable flat sole shoes preferably closed. (Sneakers/hiking boots) Elastic band to tie up long hair. If it is raining you’ll be given a 2 piece rain suit to wear at no extra charge. Sunglasses should preferably have a neck strap.
Things to Bring: Your camera. Your GoPro/helmet mounted action camera. Should you wish to bring your cell phone along for taking photos, please ensure that you wear pants that have a low leg pocket with a zip or buttons to safely carry your phone. Remember to bring along sunblock in Summer! Dress warmly for our Winters! No selfie sticks.

Guests or Spectators

Please note that the road leading up to the Ziplines is not accessible with your own vehicle.
This is a restricted access road and not a public road.
The Ziplines are located in the Ceres Nature Reserve and public access is only by foot.
Guests not participating are welcome to wait at the office or enjoy refreshments at the coffee shop/deli next door (for your own account)
Spectators are welcome to drive to the entrance (4km from our office), park there and walk up to the Ziplines. The first part of the road is gravel and then it is a tarred road. The complete walk to the starting point is about 2, 5 km uphill and downhill. The spectators would have to go ahead of the departing group as it may take a while for them to walk up to the starting point.

Requirements
Minimum Age: 3 years
Fitness Level: No Fitness Requirement
Qualifications: Not Applicable
Maximum Weight: 120.0 kg
Experience Level: No Experience Requirement

Inclusions and Exclusions

Inclusions
Safety briefing, instructions, all equipment and guides.
Water during the tour and another water after the tour.

Exclusions
Transfers
Meals

Restrictions

Must be physically able to walk at least 150 m unassisted.
Pregnant ladies.
Persons with spinal and neck problems.
Persons that weigh more than 120 kg or that the harness does not fit comfortably.
Persons with severe Acrophobia (Fear of Heights). We have had many wonderful cases of people overcoming their fear of heights, due to the patience and professionalism of our guides.
People under the influence of drugs or alcohol may NOT participate.
Must be physically able to walk at least 150 m unassisted.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Ceres Zipline Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Ceres Zipline Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Ceres Zipline Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Ceres Zipline Adventures based in South Africa trading as Ceres Zipline Adventures and with registration number 2010/09080/23.